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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the product is received as damaged, torn, or faulty upon delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@stageofjoy.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@stageofjoy.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns or exchanges for placing an order with the wrong size, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancelling Order
If the customer wants to cancel an order or change any variant please contact us within 24 hours. After 24 hours we are not able to cancel the order or change the variant.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@stageofjoy.com

10. Minors
The Site is not intended for individuals under the age of 18.

11. Contact Us
For more information about our refund policy, if you have any questions, or if you would like to make a complaint, please email us at support@stageofjoy.com or call us at +966594412816 from 9 AM to 5 PM EST, Monday through Friday.

Address: 2464 Al-Mubarraz 36345-77371, Ahsa 36345, Saudi Arabia

Thank you for shopping at Stage Of Joy! We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we’re here to help.