1. Do you offer free shipping?
Yes, we are pleased to offer free shipping on all orders, both domestic and international.
2. What are your shipping times?
- US Shipping: 4–8 business days
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International Shipping: 5–8 business days
Please note: Due to a current management shift, shipping times may be extended by an additional 1–4 business days. We appreciate your understanding during this period.
3. How can I track my order?
You can track your order at any time using our Order Tracking Tool [here]. Simply enter your tracking number for real-time updates.
4. What payment methods are accepted?
We accept the following payment methods:
- Major credit cards (Visa, MasterCard, American Express)
- PayPal
5. Do you ship internationally?
Yes, we provide international shipping to most destinations at no additional cost.
6. Can I modify or cancel my order after placing it?
To request changes or cancellations, please contact us as soon as possible at support@stageofjoy.com. If your order has already been processed, we may not be able to accommodate changes.
7. What should I do if I receive a damaged or incorrect item?
If you encounter any issues with your order, please contact our support team at support@stageofjoy.com with the order details and photos of the product in question. We will arrange for a replacement or issue a refund promptly.
8. What is your return policy?
We accept returns within 30 days of receiving your order, provided that the item is unused, in its original condition, and in the original packaging. For assistance with returns, please contact support@stageofjoy.com
9. How long does it take to process a return?
Once we receive your returned item, we will process the refund within 5–7 business days. You will receive a notification when your refund has been completed.
10. Who should I contact if I have further questions?
For any additional inquiries, feel free to reach out to us at support@stageofjoy.com. Our team is ready to assist you with any concerns.